Return Refunds

30-Day Money-Back Guarantee

• We proudly offer a 30-day money-back guarantee.
• You must initiate your return request within 30 days of purchase.

Return Eligibility

• Items must be unused, unopened, and in original packaging.
• All included accessories, manuals, and parts must be returned.
• Opened, used, or damaged items are not eligible.
• Change of mind or compatibility issues (if packaging has been opened) are not covered.

Return Location

• All returns are processed at our U.S. warehouse.

How to Start a Return

• Log in and request a return here: Return Portal
• Items missing accessories or parts are not eligible for a refund.

After Approval

• Return shipping costs are the customer’s responsibility.
• A 25% restocking fee applies to all approved returns.
• Shipping fees are non-refundable.

Refunds

• You’ll be notified once we receive and inspect your return.
• If approved, refunds are issued to your original payment method.
• Banks and card issuers may take additional time to process.

Customs, Duties & Taxes

• Customers are responsible for all duties, taxes, and fees when returning items.
• If a package is stuck in customs, the customer must resolve the issue and cover costs.
• lulucase is not responsible for collecting packages held at customs.

Damages & Issues

• Inspect your order upon arrival. Contact us immediately if it is defective, damaged, or incorrect so we can resolve it quickly.

Non-Returnable Items

• Custom products, personalized items, gift cards, and sale items cannot be returned.

Exchanges

• The fastest way to exchange is to return your item for a refund and place a new order.

Need Help?

• Email us anytime at service@lulucase.org.